End-to-end workflow

From walk-in to delivery — covered.

Five steps. One system. Every handoff tracked, every touchpoint logged, every customer delighted. Here's what a typical order looks like on OpticPOS.

01
Customer walks in
Customer walks in
0–30s
avg. greet time

Or discovers your catalog online via the white-labeled customer storefront. Either way, they land in the same tenant record.

02
Browse & try on
Browse & try on
~90s
per frame tried

Virtual try-on lets them preview frames from a photo. Upload a copy of their prescription, or dictate it straight into the Rx panel. AI Vision Profile suggests best-fit frames.

03
Configure & bill
Configure & bill
<2s
checkout

Select lens type, coatings, fittings. Split payments, attach EMI, apply discount. One-tap ESC/POS thermal receipt — printed and emailed in under 2 seconds.

04
Route to lab
Route to lab
1-click
lab hand-off

Digital Rx + job-card spec is sent to your internal or partner lab. Status updates flow back through the QC checklist — no more whiteboards.

05
Deliver & delight
Deliver & delight
Day 7
review auto-ping

Customer is notified when ready. Pickup, delivery, loyalty points credited, review request scheduled for day 7. Done.

The compounding effect

Small wins per order. Big wins per month.

4h
saved daily on lab follow-ups
32%
faster checkout vs paper register
2.1×
repeat-visit rate w/ loyalty on
AI
Vision Profile guides every fit

Composite figures from early-pilot stores. Your mileage will vary — but not by much.

See this whole flow live. No sign-up required — the demo tenant is already pre-loaded with orders at every step.

Ready to transform your store?

Start your free 14-day trial. No credit card required.

Join optical retailers across India who are modernizing their business with OpticPOS.